Come face to face
with the Mountain Gorillas in Rwanda
Witness The World Around You
Art Lies Everywhere Your Eyes Can Look
Land of 1000 Hills
Leave Only Footprints Create Only Moments
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Rwanda is often called the land of the thousand hills. While visiting this country, everywhere you look you will see the beautiful green hills. In Rwanda you can enjoy culture, nature, primates and the beaches of Lake Kivu!
The Most popular park of Rwanda is Volcanoes National Park, where you can track the mountain gorillas, the golden monkeys, different hikes in this dramatic and amazing volcanic landscape. You can as well visit Nyungwe National Park, one of the world’s most beautiful and oldest rainforest of Africa; you can go for tour in Akakera National Park on the border with Tanzania.
PLACES TO VISIT!
Rwanda Gorilla Tracking. For many travelers, the tracking of gorillas ranks among one of the most exhilarating highlights of their trip to Africa. Mountain Gorillas are one of the world’s most endangered species
of apes. It is estimated that there are currently less than 900 individuals left throughout the world.
Nearly half of these can be found in Uganda, but significant populations can also be found in Democratic Republic of Congo and the Parc National de Volcans in Rwanda.Out of the 15 gorilla groups in Rwanda, 10 are habituated to humans and so can be visited by tourists.
All gorilla groups are accessed from the same location and, unlike Uganda; you cannot reserve a specific group in advance. On the morning of the tracking, park rangers will select people for different gorilla groups according to preference, age, and fitness level. For this reason we advise older people, or those wanting only a light hike, to track in Rwanda. Gorilla permits in Rwanda cost US$1.500,Uganda is 700$ and Democratic Republic of Congo is 400$.
Gorilla Groups in Volcanoes National Park, Rwanda: Susa,Sabyinyo,Amahoro,Agashya,Umubano,Kwitonda,Hirwa,Karisimbi,Ugende and Bwenge.
You can ask your guide about the chance to see the famous gorilla group that Dian Fosey spent her career studying. Rwanda Gorilla Tracking Tips
A maximum of 8 visitors may visit a family/group of habituated gorillas per day.
To avoid exposing our furry friends to strange germs, wash your hands before you head out for the tracking.
Do not leave garbage in the park.
Always keep your voices low.This will ensure that you will be able to observe the beautiful birds and other wildlife in the forest.
Your group of trackers will be heading to the stop where the guides left the gorillas the day before. From the nesting spot you will track them to their current location. This can take anywhere from 15 minutes to 2 hours.
As you approach the gorillas, the guides will signal when to get your cameras ready.
What to do while with Gorillas
It is okay to ask the guide questions, but keep your voices low.
Do not eat or drink while you are near the gorillas.
Sometimes the gorillas charge. Follow the guide’s example by crouching down slowly, and do not look into the gorillas in the eyes. Wait for the gorilla to pass you by and do not attempt to run away (as this can increase the risk of attack).
Flash photography is not permitted; when taking pictures, move slowly and carefully.
Do not touch the gorillas. Keep in mind that though they may look warm and cuddly, they are still wild animals. Keep a distance of at least 7 meters (21 feet) from the gorillas at all times.
The maximum time visitors are allowed to spend with the gorillas is exactly one hour and the rangers are quite strict about this.
Nyungwe Forest National Park
Nyungwe Forest National Park enjoys some of the richest biodiversity in all of Africa. Often compared with Kibale Forest in Uganda, Nyungwe is one of the oldest green expanses in the continent and includes a very wide variety of rare and endangered species including troops of chimpanzees and other primates.
When to visit Nyungwe Forest National Park
The Park can be visited year-round and the chimps are often easier to find during the wet season (mid-March to mid-May). It is equatorial rainforest and trails can get extremely wet and muddy, so it is best to have good shoes and a rain jacket.
Nyungwe Forest National Park Chimpanzee Tracking - Rwanda.
Chimpanzees share an estimated 94.7% of their DNA with humans and many of their behaviors may remind you of a close cousin. One of the highlights of any trip to Rwanda is the opportunity to get up close and personal with these apes in their natural environment. The habituation process is still ongoing and there can be times when you cannot glimpse them with your eyes, but you will know they are there from the hoots and hollers they make. Nyungwe Forest National Park actually provides haven to 25% of all African primate species, and you are sure to come across at least one troop of collobus monkeys during your stay in the forest.
Nyungwe Forest Walk Tour.
You can go for East Africa’s only canopy walk. This walk runs along a ridge before climbing a 50m-high platform and a suspended walkway above a steep and deep valley stretching across the massive forest and lasts about 1½ hours. It takes you through some beautiful foliage and animal species. You have a chance to spot blue monkeys and unique birds that dwell in the upper levels of the forest.
Parc National Des Volvans
Comprising five volcanoes, the Virungas form the border between Rwanda, Uganda and DR Congo and are one of the most beautiful sights in Africa. In addition to the chance to see the mountain gorillas, visitors can also have a chance encounter with a troop of rare golden monkeys on one of many climbs or treks around the Park.
Kigali Capital City
Sprawling over several hills and verdant valleys, the flowering tree-lined streets and boulevards of this modern city are much calmer than those of neighboring Kampala (Uganda) and Nairobi (Kenya).There is an excellent selection of cafes and restaurants, many with wonderful views over the broad valleys of the city. A wide range of traditional souvenir shops make good stop in between you sightseeing in the city.
Nyamata Church Rwanda.
In Bugesera district, south of Kigali, sits the small town Nyamata where shortly after the 7th April 1994 outbreak of the genocide, many ethnic Tutsis and moderate Hutus took refuge in churches. At the Nyamata Catholic Church, militias killed an estimated 10,000 poeple in and around the grounds between the 14th and 19th of April 1994. The church now serves as homage to those who perished as well as those who have endured tragedy in the family. The excavated clothing and skeletal remains of the deceased as well as personal stories of survivors are on display.
Kigali Memorial Centre- Rwanda
Walking the streets of Kigali today, it is hard to imagine the 100 days of madness in which an estimated one million Tutsis and moderate Hutus were systematically butchered by the Interahamwe in one of the most savage genocides in history. This centre has been built near the mass graves of 250,000 of those who perished and attempts to explain the event in context - from the divisive colonial experience in Rwanda and the hainous crimes that took place in 1994 to the aftermath of the genocide and the search for justice. The tour concludes with a section about other masacres of global significance.
Rwanda Kibuye Tour
The steep surrounding hills fall into deep green waters amid nearby islands making this an extremely picturesque town midway down the coast of Lake Kivu. A few small sandy spots invite you to take a refreshing dip or launch a kayak to explore the indented shoreline. The gruesome chapter of history of this town is explained in the Genocide Memorial Church near the centre.
Akagera National Park
Akagera National Park covers 2500 km² of savannah west of the Kagera River, in the north-east of Rwanda. The park has a variety of wildlife and is a habitat for over 500 different species of birds. Herds of elephant and buffalo emerge from the woodland to drink at the lakes, while you might stumble across a leopard, a spotted hyena or even a lion. Giraffe and zebra haunt the savannah, and more than a dozen types of antelope inhabit the park.
Lake Ihema Boat Safari Tour
The boat trip on Lake Ihema will not disappoint. Drift along the forest-fringed lake edge, past huddles of hippo and basking crocodiles. For the serious birder a boat trip is a must with a high density of water birds and the rare Lilac-breasted Roller!
RWANDA HOTELS AND LODGES.
For the time Ultimate Wild Safaris have been in the business of tour and travel: We visit all accommodation in Uganda ourselves to be able to select the best accommodation for you and to give you advice from personal experience! Our selection criteria are focused on the view, service, location, style and price of each lodge. We give options in different standards and budgets. On this platform you will find our selection of the best hotels and lodges Uganda has to offer.
“Budget Option”: Accommodation such as simple guesthouses or dormitory rooms are available throughout Uganda. Service and amenity standards won't be high and you are likely to share facilities with other guests, but choosing this standard can make a big difference in the price of the tour. Alternatively, you can choose to camp. Some campsites have wonderful locations and Ultimate Wild Safaris can provide you with tents and mattresses.
“Mid-range Option” :
Ultimate Wild Safaris originally focused mainly on the mid-range market and therefore has a special ability to choose the best accommodation of this standard. This is your best option for comfortable, self-contained ('en suite') accommodation set in stunning locations that don't cost a fortune.
“Semi-luxury Option” :
Accommodation falling in this category is more comfortable than the mid-range. The locations are similar, but the details are further refined. These lodges often have a swimming pool, as well.
The luxurious accommodation is fully equipped, comfortable and usually more spacious than the mid-range options. They often have facilities like swimming pools, masseurs and sometimes even private butlers.
Serena Hotel Kigali
Five star hotel situated in Kigali city just 10 kilometers from Kigali international airport. The hotel is is built around a polished granite atrium, which showcases the very best of Rwandese cultural art with an executive lounge and bar, opening out to a sundeck overlooking a beautiful swimming pool.
Hôtel Des Mille Collines
Radisson Blu Hotel
Located just five kilometers from Kigali international airport, Radisson Blue Hotel is a best place to stay. The hotel has a total of 209 rooms divided into 4 accessible rooms, 5 residential suites, 68 business rooms, 5 junior suites and I elegant diplomatic suite. Other services include the swimming pool, sauna, and steam bath. All rooms have flat screen, private balcony, and private showers.
Five To Five Hotel
This one is located in Remera area within Kigali capital. The hotel is a three star with 22 luxury guest rooms each of which is self-contained with extra in room services. WI-FI Internet Is available all the time in the reception. Besides, the hotel has an African, European, Indian and American restaurants serving all foods. Airport pickup and drop off shuttle is also available.
Flame Tree Village Hotel
Situated in the serene environment of Nyarutarama in Kigali and just 10 minutes drive from the Kigali international airport. The hotel boasts a total of 20 spacious villas that are not only comfortable, but provide a tranquil, homely stay in Kigali. The hotel offers Wi-fi internet connection, a well-stocked pool bar, with a pool, an in-door restaurant and an out-door sitting area.
Hotel Villa Portofino Kigali
Hotel Villa Portofino is situated in Kigali’s up market neighborhood of Nyarutarama district, Hotel Villa Portofino the perfect place to stay in a serene calm environment for all kinds for travelers. Locate just minutes away from Kigali city, and the Kigali international airport, Hotel Villa Portofino offers 51 rooms – 10 of the rooms are suites with well lit, spacious living rooms accompanied by charming complimentary treats.
Up market stylish and comfortable located within the suburb of Remera. A beautiful choice for your stay in Kigali for all types of traveler. The hotel is situated only 5 minutes drive away from the Kigali international airport, and about a 15 minutes drive to the city center. Grand Legacy hotel offers 43 en-suite rooms, including 33 Superior Rooms, 9 Superior Twin bedded rooms and one Executive suite.
Situated in the upscale neighborhood of Nyarutarama, Elevate suites is an upscale hotel the comfort and charm of a tasteful home. The hotel offers a spacious Rwandan traditional touch with an outdoor pool and patio area. The hotel comprises of 27 rooms and is located a small distance drive from Kigali’s key attractions, including major shopping areas, is a tranquil escape away from the bustle of the city centre.
Nyungwe Top View Hill Hotel
The hotel is situated in Gisakura on top of the hill with clear views of the Nyungwe national park. The lodge has a total of 12 brick cottages each of which with a sitting room, private bathrooms ,and balconies overlooking the park and fireplaces for the colder Rwandan nights. More still, there is a bar and restaurant serving local and international foods and beverages.
Gisakura Guest House
Golf Hills Residence
Located in Nyarutarama in upmarket environment of Kigali and a few minutes’ drive from the Kigali international airport. The hotel is composed of two big houses, Golf Hills one, Mimosas and Golf Hills two, Magnolia, designed with modern fittings to offer comfort and African warmth for your stay.
Mountain Gorilla View Lodge
Mountain Gorillas’ Nest lodge- Jack & Hannah Cottages
Five war safari accommodation located around Volcanoes national park in Musanze province. The hotel offers two beautiful family cottages nestled in Eucalyptus trees forest with beautiful views of Rwanda’s hills and slopes of the Volcanoes national park. Mountain gorilla nest lodge comprise of 2 large bedrooms each with its spacious bathroom and a magnificent view of the gold course.
Da vinci Gorilla Lodge
The lodge is situated beneath Mt karisimbi just 20 minutes drive from Volcanoes national park head quarters. The lodge has a total of five cottages, which can be arranged into double, singles, twins and triple and are all self contained. The restaurant and bar serve both local and international foods and beverages.more still, in room services such as wake up calls, warm waters, clean towels and hair driers are all provided.
Le Bambou Gorilla Village
Beautiful safari accommodation situated in Volcanoes national park. The hotel is designed with handmade bamboo ha its name “Le bamboo” offering comfortable and quality accommodation for tourists.
Gorilla Solution Lodge
With a total of 10 cottages, gorilla solution lodge is situated in the shadows of Mt karisimbi overlooking the chain of Virunga volcanoes. All rooms are self-contained, with private balconies. There is a WIFI internet service at the reception which is available 24 hours. The rooms can be adjusted depending on number of clients received and the sleeping arrangements they would like.
La Palme Hotel
La palme hotel is located in Musanze province and a nice accommodation for tourists going to see gorillas in the volcanoes national park. La Palme hotel offers first class accommodation facilities. Muhabura Hotel-Budget. Situated in Musanze province, and near volcanoes national park, Muhabura hotel is the perfect place for budget travelers seeking good and well maintained accommodation near Kinigi park head offices. The hotel offers self contained with warm shower, small individual balcony, WIFI-internet access.
Nyungwe Forest Lodge
Situated in Gisakura village on the edge of Nyungwe forest national park, the lodge has a total of 22 luxury rooms split in 6 wooden villas each of which has four rooms. Also, there are two presidential suits with Jacuzzi. Other services include fireplace, air conditioner, private mini bar, hair dryer, En-suite bathrooms with in door shower and WIFI Internet services among others.
STANDARD: 4X4 SAFARI VAN
Our standard mode of transport is by road and we use 4×4 Safari Vans customized for game viewing and photography. Each safari van comes with a professionally trained driver guide and fuel for the whole safari.
Our Safari vans have viewing hatches and each client is entitled to a window seat. Our Vans can take up to eight people. We also have 4×4 Super Customs very comfortable and stable on the road. These carry up to 5 people with their luggage. We also have 4×4 RAV 4 for a group of two people
UPGRADE: 4X4 LUXURY SAFARI LANDCRUISER
We have luxury latest Land cruisers each driven by professionally trained driver guides and fuel. They have pop up roofs for proper game viewing and photography. They come with a small fridge for cooling your drinking water while on safari (which is always included while IN THE VEHICLE).
They have inverters for charging small gadgets such as your smart phones and cameras. They can seat five to a maximum of seven people and each client is guaranteed of a window seat.
This section will give some of the practical information you may need before departing and while on your trip in Rwanda.
Rwanda Basic Information
Official Name: Republic of Rwanda Area: 26,338 sq km
Population: 12 million (July 2013 EST.) Capital: Kigali
Largest Cities, with Population Kigali: 745,000
Butare: 89,000 Gitarama: 87,000
Catholic: 56.5% Protestant: 37.1%
Rwanda has a temperate tropical highland climate, with lower temperatures than are typical for equatorial countries because of its high elevation. Kigali, in the centre of the country, has a typical daily temperature range between 12 °C (54 °F) and 27 °C (81 °F), with little variation through the year. There are some temperature variations across the country; the mountainous west and north are generally cooler than the lower-lying east. There are two rainy seasons in the year; the first runs from February to June and the second from September to December. These are separated by two dry seasons: the major one from June to September, during which there is often no rain at all, and a shorter and less severe one from December to February.
Visas are required by everyone except nationals of Germany, South Africa, Sweden, the UK, the USA and other East African countries. All other nationalities must either obtain a visa in their country of residence from a Rwandan embassy or high commission. The cost of the visa is alternatively, travelers can obtain a "Visa Acceptance Form" online.
The process is a bit confusing, so please follow these steps: but we are always to assist.
Step 1: Gather the necessary information before surfing to the migration website from Rwanda:
The invitation letter from Ultimate Wild Safaris. The entry point into the country (probably Kigali Airport).
Your passport details Step 2:
Visit Migration website: https://www.migration.gov.rw/home/ Step 3:
Choose a Language. Step 4:
Click on “Services” and then “Visa”. Step 5:
Click at “Entry visa” and then “Apply online now”. Step 6:
Fill in form (use the information listed on step 1) and send it. Step 7:
Check if form was sent successfully. Step 8:
Receive your visa acceptance by mail 3 to 7 days after sending your form. Upon arrival at the border, you will be asked to present this letter along with US$ 30 for a single-entry 30-day visa.
Rwanda Money /Cash
The official currency of Rwanda is the Rwandan Franc (Rwf Many lodge and restaurant prices will be set in US dollars while outside of lodges souvenirs, snacks, etc.) Francs will be necessary. US dollars printed before 2006 are not accepted in the country. When you exchange money, use big notes (50 or 100 US dollar). The exchange rate of smaller notes is much lower. Make sure notes are not cut, or damaged in any way. They will not be accepted. We advise that you budget your cash needs per person:
Rwanda Exchange Rates
You can change dollars, pounds and Euros at the border posts and Kigali and at major banks in certain secondary cities. It’s good to have some US dollars with you at all times. Before leaving the country, you may exchange Francs into Euros, dollars or pounds (obviously at a less favorable rate).
Bank of Kigali and other bank have ATMs that will accept international Visa cards.
Rwanda Credit Card:
Credit cards are not yet used much in Rwanda. Only at mayor hotels and upmarket lodges can this be used, but these will sometimes add a surcharge.
Rwanda Charging Points:
You can charge your cameras, phones and other electric items in most hotels. If you bring a couple of chargeable items you might consider bringing an adaptor with extra outlets since the amount of outlets is often limited. We'd advise you to bring extra batteries for your camera, since some hotels don’t have power and power cuts might occur.
We request you to bring a bag or suitcase made from a soft material. Hard cover suitcases are difficult to place in the car and are likely to break on the bumpy roads. When traveling with 4 persons or more we request you to limit the weight of your bag/suitcase to 15 kg.
Traveler Cheques: Traveler cheques are not accepted in Rwanda.
Tipping Tipping is common in the cities these days due to the large international tourist presence. In restaurants, we recommend a tip of about 10% of the bill. For your entire tour group, a common tip of US$10 per day can be expected for your driver / guide.
Rwanda Plugs and Voltage Western European-style plugs (type c) with two pins: 230 V,50 Hz. are used throughout the country. See photo on the side.
Rwanda Internet Internet cafes can be found though the connection (especially outside Kigali) is generally very slow. WIFI is sometimes available in lodges and it is possible to buy a 3G mobile internet USB dongle to be used with your laptop. It will cost around US$ 30 and is for sale in Kigali along with various sizes of data packages.
Rwanda Phone Mobile telephone has become very big in Rwanda. Throughout the country sim cards sell for less than a US dollar which you then can top up with credit and make reasonably priced calls to most international destinations. Most urban areas have reception, the country code for Rwanda is 00250 or + 250
Gay Travelers Throughout Africa it is generally safe for gay people to travel. Unlike in neighboring Kenya, Tanzania, and Uganda, there is no official prohibition against homosexuality in Rwanda and it is unlikely that gay travelers will experience any particular difficulties.
Contact your general practitioner at least 8 weeks before your trip to check whether you need any vaccinations or other preventive measures. Country specific information and advice is published by the National Travel Health Network and Centre, and useful information about healthcare abroad, including a country-by-country guide of reciprocal health care agreements with the UK, is available from NHS Choices. Medical facilities in Rwanda are limited, particularly outside major towns. Medical help at the scene of an accident is likely to be equally scarce. In the case of a serious accident or illness, evacuation by air ambulance may be required. Make sure you have adequate travel health insurance and accessible funds to cover the cost of any medical treatment abroad and/or repatriation.
Rwanda Safety and Risks
Rwanda is a relatively safe country to travel in and the people are considered to be very polite and welcoming. You should take the usual safety precautions and contact your local embassy for more safety instructions during your tour.
Air Ambulance Scheme
Medical facilities in East Africa are limited. This is especially true for some of the remote places where your safari may take you. In case of a serious medical emergency, getting to the nearest full-service hospital may mean a long ground transfer over poor roads. Fortunately, for registered clients we can contact with AMREF Flying Doctors to respond without delay in the event of an incident and coordinate directly with work with the client’s overseas insurance company (though it is not necessary to have such insurance to qualify for this tour.
OVERVIEW These Terms and Conditions apply to any tours booked with Ultimate Wild Safaris Ltd. These Terms & Conditions govern the contractual relationship between Ultimate Wild Safaris Ltd and yourself. Please read these Terms and Conditions carefully as by booking any tour with Ultimate Wild Safaris Ltd you acknowledge that you have read and understood these Terms and Conditions and you accept and agree to be bound by these Terms and Conditions. If you have confirmed a booking on any tours with more than one client named and booked
on such a booking, you shall be deemed to have accepted these Terms and Conditions on behalf of all clients named in the booking (including minors and those with a disability) and therefore all clients in that group indicate their acceptance and agreement to these Terms and Conditions. The client who confirmed the booking is considered to be the selected contact person for all other clients named in that booking.
1). DEPOSITS & FINAL PAYMENT
Upon booking a tour with Ultimate Wild Safaris Ltd, a 30% deposit is required to secure the tour and begin the necessary booking processes and ground preparations. An invoice will be sent to the client together with the payment instructions. Final balance payment of the tour booked is required no later than 21 days before the tour starts. Bookings made within 21 days of the tour start date should be paid in full. All payments made to Ultimate Wild Safaris Ltd should be free of bank charges and credit card transaction surcharges. Ultimate Wild Safaris Ltd is not responsible for any charges levied or charged by third parties and/or financial institutions and payable by the client as a result of credit card or other payment transactions in connection with the purchase of a tour and will not refund or return any fees charged by such third parties in connection with payments made by clients to Ultimate Wild Safaris Ltd.
2). BOOKING AGREEMENT
A booking is confirmed and these Terms and Conditions shall apply when Ultimate Wild Safaris Ltd has received the applicable deposit from the client and the client has received written confirmation from Ultimate Wild Safaris Ltd of such booking. The client confirming the booking must be 18 years of age and above and agrees to provide full, complete and accurate information as requested by Ultimate Wild Safaris Ltd to confirm the booking.
Any client confirming a booking on any tours with more than one client named and booked on such booking represents and warrants to Ultimate Wild Safaris Ltd that:
a). They have all requisite consents and authority to make such a booking on behalf of all other clients named on the booking and have communicated all necessary information to the other clients in order for them to give free and fully informed authorization to do so. b). The information that they have provided regarding all clients is complete and accurate, and they have obtained all necessary consents and permissions to share such information with Ultimate Wild Safaris Ltd for the purposes of completing the booking.
3). CANCELLATION POLICY
A client may cancel their booking by notifying Ultimate Wild Safaris Ltd. The applicable cancellation fees shall be determined with reference to the date on which the request to cancel is received by Ultimate Wild Safaris Ltd and are expressed hereinafter as a percentage of the total price paid for the canceled tour. (i) Cancellation received 35 days or more before the tour starts: No Cancellation Fees will be charged
(ii) Cancellation received 11 - 34 days before the tour starts: 30% Cancellation Fee will be charged. (iii) Cancellation received 3 – 10 days before the tour starts: 50% Cancellation Fee will be charged
(iv) Cancellation received within 48hrs before the tours start: 100% Cancellation Fee will be charged (v) Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable clients at the time of booking.
4). TRAVEL INSURANCE
Ultimate Wild Safaris Ltd does not provide travel insurance, therefore, the client must obtain travel insurance from their home country with the minimum recommended medical, evacuation, and repatriation coverage covering all applicable dates of any travel with Ultimate Wild Safaris Ltd and this insurance must cover personal injury and emergency medical expenses. It is strongly recommended that clients also extend their coverage to include cancellation and all other expenses that might arise as a result of loss, damage, injury, delay or inconvenience occurring to the client. The cost of the tour does not include any insurance coverage for the client, and that the client is required to obtain separate coverage at an additional cost to the tour price.
When obtaining travel insurance, the client must ensure the insurer is aware of the type of travel to be undertaken so that the insurer may properly cover travel on the applicable tour.
5). MEDICAL CONDITIONS
All clients are obligated to truthfully provide requested relevant medical information to Ultimate Wild Safaris Ltd upon booking their tour. Clients are responsible for assessing their own suitability and capability to participate in a tour with us. All clients should consult their physician regarding their fitness for taking part in the booked tour. Ultimate Safaris Ltd recommends all clients to seek their physician’s advice regarding necessary or advisable vaccinations, medical precautions, or other medical concerns regarding the entirety of the client’s travel with Ultimate Wild Safaris Ltd. Ultimate Wild Safaris Ltd does not provide medical advice. Adventure tours provided by Ultimate Wild Safaris Ltd involve visiting remote or less developed regions of Africa, where medical facilities may not meet the standards of those found in a client’s home country.
The condition of medical facilities in these areas varies and Ultimate Wild Safaris Ltd makes no representations and gives no warranties in relation to the standard of such facilities or medical treatment in those regions.
6). SPECIAL REQUIREMENTS
Ultimate Wild Safaris Ltd will strive to accommodate the special requests of clients, including (without limitation) dietary and accommodation requests, but such requests do not form part of these Terms and Conditions or the contract between the client and Ultimate Wild Safaris Ltd is not liable for any failure to accommodate or fulfill such requests.
7). PRICES, SURCHARGES AND TAXES
Due to the nature of the tourism industry in Africa the prices of the resources on which it depends, the published price of any tour product is subject to change at any time, before or after booking confirmation, up to 30 days before the departure of such a tour. Ultimate Wild Safaris Ltd reserves the right to impose surcharges on any tour products, but only for reasons arising from increases in accommodation costs, transportation costs, fuel costs, dues, taxes or fees chargeable for services such as third party supplier costs, currency and exchange fluctuations, park fees, increases in taxes, or government action which impacts the price of the applicable tours, but only where the increase in question is substantial enough to warrant the right to impose these surcharges. Ultimate Wild Safaris Ltd shall provide notice to the affected client as soon as reasonably possible upon learning of the necessity to impose a surcharge in accordance with this section.Upon receiving notification from Ultimate Wild Safaris Ltd. the affected client(s) may elect to either: (i) cancel the applicable tour booking without incurring any penalty; or
(ii) accept the change in price. The client must notify Ultimate Wild Safaris Ltd. of their election within 14 days of receipt of notice of the increase, or they shall have been deemed to have accepted the price change and have accepted liability for payment of the increase. From time to time Ultimate Wild Safaris Ltd may offer reduced pricing on selected tours. The reduced pricing applies strictly to new bookings. Bookings that have already been confirmed (which for these purposes shall mean bookings in respect of which payment of at least a deposit has been received by Ultimate Wild Safaris Ltd) are not entitled to the reduced pricing.
8). GUARANTEED DEPARTURES & CANCELLATION OF A TOUR BY ULTIMATE WILD SAFARIS LTD
Ultimate Wild Safaris Ltd guarantees all scheduled group tour departures that have been booked by a client shall depart as scheduled (subject to reasonable itinerary changes). Brochures and other printed materials displaying tour information and departure dates are subject to change, and such dates are excluded from this guarantee. A departure shall become guaranteed once at least one client has a confirmed booking. This guarantee is not applicable in Force Majeure situations.
If a tour is canceled by Ultimate Wild Safaris Ltd before the agreed date of departure for reasons not arising from Force Majeure or the fault or negligence of or within the reasonable control of the client, the client shall have the choice of: (i). accepting from Ultimate Wild Safaris Ltd a substitute tour product of equivalent or superior value, where such substitute is reasonably available; or
(ii). accepting from Ultimate Wild Safaris Ltd a substitute tour of lower value if no tour of equivalent or superior value is reasonably available, and to recover from Ultimate Wild Safaris Ltd the difference in price between the price of the tour originally purchased and that of the substitute tour; or (iii). accepting from Ultimate Wild Safaris Ltd a full refund of all monies paid for the canceled tour.
Ultimate Wild Safaris Ltd is not responsible for any incidental expenses or consequential losses that the client may have incurred as a result of the canceled booking such as visas, vaccinations, non-refundable flights or rail, nonrefundable car parking or other fees, loss of earnings, or loss of enjoyment, etc. Ultimate Wild Safaris Ltd reserves the right to issue a full refund in lieu of the choices above, in its sole discretion. Where after departure a significant element of the tours as described cannot be provided, Ultimate Wild Safaris Ltd will make suitable alternative arrangements for the continuation of the tours.
If it is not possible to provide a suitable alternative or the client reasonably rejects any suitable alternatives, Ultimate Wild Safaris Ltd will provide the client with a refund of unused tour products or tour product portions.
9). CANCELLATION OF A TOUR BY THE CLIENT
If the client is prevented through reasons completely beyond such client’s control from proceeding with a tour as booked the client may, if possible, transfer his/her tour booking to a person who satisfies all the conditions applicable to the tour, provided that the client gives notice to Ultimate Wild Safaris Ltd of the client’s intention to transfer no less than 14 days before the date when the tour departure is due to take place. Where such a transfer is made, the transferring client and the transferee client shall be jointly and severally liable to Ultimate Wild Safaris Ltd for payment of the price of the tour (or, if part of the price has been paid, for payment of the balance) and for any additional costs arising from such transfer. For private tours, Ultimate Wild Safaris Ltd can also reserve the tour for a client should they decide to postpone the tour to a later date.
The client however will be responsible for paying cancellation fees as per the cancellation policy and also for any unforeseen extra costs which arise until the client does the tour at a later date (i.e. – accommodation costs, transportation costs, fuel costs, dues, taxes or fees chargeable for services such as third party supplier costs, currency and exchange fluctuations, park fees, increases in taxes, or government action which impacts the price of the applicable tours).
10). CANCELLATIONS AND CHANGES
The client acknowledges by booking a tour with Ultimate Wild Safaris Ltd that the nature of adventure travel, especially in Africa, requires considerable flexibility and acknowledges that they will permit reasonable alterations to the tour and/or itinerary by Ultimate Wild Safaris Ltd. The client acknowledges their understanding that the route, schedules, timings, accommodations, itineraries, amenities and mode of transport may be subject to change without prior notice due to circumstances or events, which may include sickness or mechanical breakdown, incidents in the location where the tour will be operated, flight cancellations, strikes, events emanating from political disputes, entry or border difficulties, extreme weather and other unpredictable or unforeseeable circumstances which are beyond the reasonable control of Ultimate Wild Safaris Ltd and that Ultimate Wild Safaris Ltd is not liable to any client for such changes or amendments.
Ultimate Wild Safaris Ltd shall not be liable to pay any discounts or refunds for missed or unused services which were missed or unused by the client due to no fault of Ultimate Wild Safaris Ltd, its suppliers, or representatives, which shall include any termination of the client’s participation in the tour due to the client’s own fault, negligence or breach of these Terms and Conditions. Although Ultimate Wild Safaris Ltd will strive to ensure that the tour you have booked goes as planned, we do not guarantee that we will abide by the agreed tour itinerary and we, therefore, reserve the right to amend the tour itinerary where doing so may be necessary or advantageous. We will strive to notify you of any changes prior to the tour departure. However, Ultimate Wild Safaris Ltd is not obligated to do so, nor shall not be liable to pay any refunds that may be claimed to result from such changes.
Ultimate Wild Safaris Ltd is not in control of the management of the accommodation providers we use on our tours. Therefore, in some circumstances, we may be notified by our accommodation providers that our reserved accommodation is no longer available, due to reasons that are beyond our control and not the fault or negligence of Ultimate Wild Safaris Ltd. In such circumstances, we will provide alternative accommodation of at least the same standard or higher standard. Where it may be absolutely necessary to amend the tour itinerary during the tour, the tour guide will arrange the best available alternative. The decision to do so will rest on the tour guide and his/her decision is final. This is mainly applicable but not limited to mountain climbing products where the guide believes the client is not able to continue with the climb due to illness, injury, extreme weather, or other factors beyond the guide’s control.
The client acknowledges that the nature of our tour products is adventurous and may involve a significant amount of risk to clients’ health and/or safety. There are dangers inherent to adventure travel generally and the client acknowledges they have considered such risks to health and safety and are willing to assume it to the full extent legally possible, by confirming their booking of this tour.
The client hereby assumes all such risk and does hereby release Ultimate Wild Safaris Ltd from all claims and causes of action arising from any losses, damages or injuries or death resulting from these risks inherent in travel, including adventure travel specifically, visiting wild and remote areas, and participating in adventurous activities such as those included in the tour itineraries.
Standards of hygiene, accommodation, and transport in some areas where the tours take place are often lower than comparable standards than what the client may reasonably expect in their home country or region. The client acknowledges that the degree and nature of personal risk involved depends on the nature of the tour booked or the location(s) in which such a tour is to operate, and that there may be a significant degree of personal risk involved in travel on the tour, particularly if such a tour involves physical activities, travel to remote locations, high altitude activities or other high-risk activities, or travel areas of Africa with under-developed infrastructure.
The client acknowledges they have considered the potential risks, dangers and challenges in light of their own personal capabilities and needs, and expressly assumes the risks attendant to travel under such conditions. The client acknowledges and agrees that Ultimate Wild Safaris Ltd will provide, to the best of its ability, information or guidance to the client with respect to local customs, weather conditions, specific safety concerns, physical challenges or laws in effect in any locations where tours are operated, but will not be liable if the client does not act according to the information provided.
The client must at all times strictly comply with all applicable laws and regulations of the country and regions visited on the applicable tour. Should the client fail to comply with the above or commit any illegal act when on the tour or, if in the opinion of the Ultimate Wild Safaris Ltd (acting reasonably), the client’s behavior is causing or is likely to cause danger, distress or material annoyance to others, Ultimate Wild Safaris Ltd may terminate that client’s travel arrangements on any tour immediately without any liability on Ultimate Wild Safaris Ltd part and the client will not be entitled to any refund for unused or missed services or costs incurred resulting from the termination of the travel arrangements, including, without limitation, return travel, accommodations, meals, and/or incidentals.
Clients agree that they are responsible for any costs incurred by Ultimate Wild Safaris Ltd, as a result of damage, destruction, theft, or excess cleaning fees caused or occasioned by the client while on tour. Clients agree to immediately report any pre-existing damage of this kind to staff of the accommodation, transportation service, or facility (as appropriate) and/or an Ultimate Wild Safaris Ltd representative as soon as possible upon discovery by the client.
Client agrees to take all prudent measures in relation to their own safety while on any Ultimate Wild Safaris Ltd tour, including, but not limited to, the proper use of safety devices such as seatbelts, harnesses, and helmets, and obeying all posted signs and warnings in relation to client health and safety. Ultimate Wild Safaris Ltd, nor its Third Party Suppliers shall not be liable for any failure on the client’s part to comply safety instructions or recommendations of Ultimate Wild Safaris Ltd or its Third Party Suppliers.
Client agrees to bring any complaints regarding a tour to Ultimate Wild Safaris Ltd as soon as possible in order to provide Ultimate Wild Safaris Ltd with the opportunity to address such complaint properly. Client agrees to inform the head guide or other designated Ultimate Wild Safaris Ltd representative at the earliest opportunity. Ultimate Wild Safaris Ltd assumes no liability for complaints that are not properly brought to the attention of Ultimate Wild Safaris Ltd with sufficient notice for Ultimate Wild Safaris Ltd to resolve or attempt to resolve any client complaints. Any complaint made after the completion of a tour must be received in writing by Ultimate Wild Safaris Ltd within 30 days of the end of the tour in question.
13). THIRD PARTY SUPPLIERS
Ultimate Wild Safaris Ltd makes arrangements with accommodation providers, activity providers, airlines, coach companies, transfer operators, shore excursion operators, tour and local guides, and other independent parties (“Third Party Suppliers”) to provide you with the travel services and other services you purchase or which form the component parts of your product Tour. Third Party Suppliers may also engage the services of local operators and/or sub-contractors for the provision of travel services that form part of the tour(s). Although Ultimate Wild Safaris Ltd takes all reasonable care in selecting Third Party Suppliers, Ultimate Wild Safaris Ltd is unable to control Third Party Suppliers and do not supervise Third Party Suppliers and therefore cannot be responsible for their acts or omissions.
The travel services and other services provided are subject to the conditions imposed by these suppliers and their liability is limited by their tariffs, conditions of carriage, tickets, and vouchers and international conventions and agreements that govern the provision of their services. These may limit or exclude the liability of the supplier. Client acknowledges that Third Party Suppliers operate in compliance with the applicable laws of that particular country visited and Ultimate Wild Safaris Ltd does not warrant that any Third Party Supplier is in compliance with the laws of the client’s country of residence, or any other jurisdiction. To the fullest extent permissible by law, Ultimate Wild Safaris Ltd is not liable and will not assume responsibility for any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the act or omission of any party other than Ultimate Wild Safaris Ltd and its employees. For clarity, neither Ultimate Wild Safaris Ltd nor any carrier is liable for the acts or omissions, whether negligent or otherwise, of Third Party Suppliers or any independent contractors.
Ultimate Wild Safaris Ltd is not responsible for any damages, expenses, losses, or claims which are attributable to the fault of any client, the unforeseeable or unavoidable act or omission of a third party unconnected with the provision of any services that form any part of the tours, or a force majeure event. Ultimate Wild Safaris Ltd shall have no liability for loss, theft of or damage to baggage or personal effects of Clients while participating in a tour. Clients should not leave personal belongings unattended in any public areas, on board any mode of transportation, or elsewhere, and are responsible at all times for their own effects and belongings. Ultimate Safaris Ltd cannot accept responsibility for and in no event shall be liable for loss or damage of valuables or other articles left in or on facilities used by Ultimate Wild Safaris Ltd such as hotels, homestays, vessels, expedition vehicles, or any other mode of transportation.
In the event that any loss, death, injury or illness is caused by the negligent acts and/or omissions of Ultimate Wild Safaris Ltd or of the third-party suppliers of any services which form part of the Contract Then Ultimate Wild Safaris Ltd limits its liability, where applicable by all applicable International Conventions.
15. FORCE MAJEURE
Ultimate Wild Safaris Ltd shall not be liable in any way to the client for death, bodily injury, illness, damage, delay or other loss or detriment to person or property, or financial costs both direct and indirect incurred, or for Ultimate Wild Safaris Ltd failure to commence, perform and/ or complete any duty owed to the client if such death, delay, bodily injury (including emotional distress or injury), illness, damage or other loss or detriment to person or property is caused by Act of God, war or warlike operations, mechanical breakdowns, terrorist activities or threat thereof, civil commotions, labor difficulties, interference by authorities, political disturbance, howsoever and where so ever any of the same may arise or be caused, riot, insurrection and government restraint, fire, extreme weather or any other cause whatsoever beyond the reasonable control of Ultimate Wild Safaris Ltd; or an event which Ultimate Wild Safaris Ltd or the supplier of services, even with all due care, could not foresee.
16). IMAGES AND MARKETING
The client agrees that while participating in any Ultimate Wild Safaris Ltd tour, images, photos or videos may be taken by other clients and/or Ultimate Wild Safaris Ltd representatives or Guides that may contain or feature the client in part or in whole. The client acknowledges that they consent to any such images, photos and videos being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to Ultimate Wild Safaris Ltd, its affiliates and assigns, to reproduce for any purpose whatsoever (including marketing and promotions), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation to the client or compensation payable to the client.
Ultimate Wild Safaris Ltd reserves the right to update and/or alter these Terms and Conditions at any time and shall post the amended Terms and Conditions on the Ultimate Wild Safaris Ltd Website. Any such amendment shall take effect 10 days following their posting to the Website. The latest Terms, as amended, may be accessed any time on the Ultimate Wild Safaris Ltd website, or will be sent to clients upon their written request to Ultimate Wild Safaris Ltd. Clients shall be deemed to have accepted any amendments to these Terms and Conditions on the date that is 10 days after their posting on the Ultimate Wild Safaris Ltd website. Ultimate Wild Safaris Ltd recommends that all clients refer to the Terms and Conditions prior to their travel to familiarize themselves with the most up-to-date version of the Terms and Conditions.
FIVE REASONS WHY YOU SHOULD VISIT RWANDA!
Home to over 1000 recorded bird species, making it favorite bird watching destination.
Do you dream of hiking and trekking in the African highlands bush, Rwanda is a dream come true, the perfect destination for your outdoor vacation.
The best place in the world to see mountain gorillas in their natural habitat.
The cultural people of Rwanda. The three cultures of Rwanda once clashed, largely over social-economic differences, but today the Tutsi,Hutu and Twa people represent a common commitment for betterment of Rwanda.
Rwanda Historical sites. Visiting the tumultuous history of this country is difficult for many guests; yet, seeing the genocide memorial sites first hand provides valuable insights into the transformative journey of Rwanda.